Problem 1 | How We Help |
|---|---|
| High turnover, low engagement | Reduced Turnover up to 40% via Employee GPS™ |
Problem 2 | How We Help |
|---|---|
| Inconsistent service, daily chaos | Consistent Ops & Guest Loyalty Up via SERVE™ Standards + P4+ Audit |
Problem 3 | HOW WE HELP |
|---|---|
| No clear plan, surprises, guesswork | 90-Day plan + weekly scorecards; manager cadence, priority focus & forecasts you can trust (Clarity Audit™ + HPI™). |
Problem 4 | HOW WE HELP |
|---|---|
| Rising costs, shrinking margins | Margins Up 20–30% via Hospitality Performance Intelligence™ |
I built the P4 Hospitality Group because I was tired of seeing talented leaders burnt out, stuck in the cycle of chaos, and unable to scale.
My story began in a family-owned restaurant in the 60s, where service wasn’t just a standard—it was a way of life. That’s where I first saw the magic of blending scale, systems, and heart. I learned that excellence in execution and hospitality only happens when it’s paired with connection—when both team members and guests feel seen, heard, and valued.
That early experience shaped the vision for P4 Hospitality Group: a consultancy rooted in real-world hospitality, powered by strategic systems and forward thinking.
With a formal education in business and finance, a Green Belt in Financial Services, and a Master Black Belt in Lean and Six Sigma, I’ve spent my career helping businesses transform operations, inspire teams, and exceed guest expectations through a robust framework of performance and purpose.
Here’s to redefining what service and hospitality can be—together.
★★★★★
Before, we were constantly fighting turnover and watching our margins shrink. The Hospitality Performance System gave us a clear roadmap. In just 90 days, our turnover dropped by more than 30%. What sets P4 apart is that it’s not just advice—it’s a complete system that works.
This isn’t a class. It’s an operating system with tools, audits, and weekly scorecards that stick.